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Refund Policy

Customized Clothing

Thank you for shopping with us! We take great pride in creating custom clothing that reflects your unique style. As these items are made specifically to your specifications, please take a moment to review our refund policy to ensure a smooth and satisfactory experience.

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1. Customization Process All clothing items are customized based on your personal preferences, including size, color, design, and text. Once an order is placed, we begin the production process immediately to create a unique item for you.

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2. Returns & Refunds Due to the personalized nature of our customized products, we are unable to offer returns or exchanges unless there is an issue with the quality or a mistake in the customization made by our team (e.g., incorrect size, design, or personalization error).

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3. Quality Issues or Errors If you receive a product that is defective or does not match the description or customization you selected, please contact us within 7 days of receiving the item. We will:

  • Request photos of the item to assess the issue.

  • Provide a replacement or full refund, depending on the situation.

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4. Cancellations Once your custom order is in production, cancellations cannot be accepted due to the personalized nature of the item. However, if you wish to cancel your order before production begins, please contact us as soon as possible. We may offer a full refund if the order has not yet entered the production stage.

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5. Exchange Policy Exchanges for customized items are not accepted. However, if you experience sizing issues or other concerns, please contact us, and we may assist in finding a solution, such as a discounted re-order with the correct specifications.

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6. Non-Refundable Items Customized clothing items are non-refundable unless they are faulty or incorrect. Standard non-customized items (if applicable) may be eligible for return according to our general return policy.

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7. Contact Us If you have any questions regarding your order, please contact our customer support team at [Insert contact information]. We are here to assist you and ensure your satisfaction with your custom clothing item.

Stogie Brand Merchandise

  • We offer a 30-day return policy on Products purchased from our website that do not require customization. To be eligible for a return, the item must be unused, unwashed, and in the original packaging with tags attached. Customized items are not returnable.

  • Exchanges: We only accept exchanges for defective or damaged Products. If you received an incorrect or defective item, please contact our customer service team within 10 days of receiving your order.

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